Ordering & Shipping Info

We ship USPS, UPS and DHL.

All orders ship with delivery confirmations which can be used to track your package. We are unable to provide tracking information beyond that supplied by the carrier. Please note that we cannot guarantee precise delivery dates.

We are not responsible for packages that are lost or damaged in transit. If you need to make a change to your shipping address, email us at customercare@rturbowleather.com as soon as possible. We can change the address as long as the package has not left our facility. Unfortunately, we cannot reroute a package once it has shipped.

Standard shipping does not include insurance.

All items take about 24 - 48hrs to process before shipping, excluding weekends.

Orders are processed pending item availability and credit card verification. R. TURBOW LEATHER will contact you via email if there are any issues with your order.

Orders placed Monday - Friday after 11AM EST will begin processing the next business day.

Orders placed on Friday after 11AM EST or over the weekend will begin processing on the following Monday.

PRE-ORDER ITEMS Shipping dates on Pre-Order items are estimates only. Goods are not guaranteed to ship on the date listed. All Pre-Order items are subject to delays and cancellations during production. 

ORDER CHANGES AND CANCELLATIONS Should you want to change your order for any reason, please contact us. Address amendments may only be completed prior to your order shipping. Please note once your order has shipped, we will not be able to change or cancel your shipment with the courier. We are unable to accommodate any adjustments or cancellations to final sale items once processed, including customized goods and sale merchandise. For any questions regarding order amendments, please email customercare@rturbowleather.com to discuss your options.