All items take about 24 - 48hrs to process before shipping, excluding weekends.
Orders are processed pending item availability and credit card verification. R. TURBOW LEATHER will contact you via email if there are any issues with your order.
Orders placed Monday - Thursday after 11AM EST will begin processing the next business day.
Orders placed on Friday after 11AM EST or over the weekend will begin processing on the following Monday.
Shipping dates on Pre-Order items are estimates only. Goods are not guaranteed to ship on the date listed. All Pre-Order items are subject to delays and cancellations during production.
ORDER CHANGES AND CANCELLATIONS
Should you want to change your order for any reason, please contact us. Address amendments may only be completed prior to your order shipping. Please note once your order has shipped, we will not be able to change or cancel your shipment with the courier. We are unable to accommodate any adjustments or cancellations to final sale items once processed, including customized goods and sale merchandise. For any questions regarding order amendments, please email firstname.lastname@example.org to discuss your options.
All orders ship with delivery confirmations which can be used to track your package. We are unable to provide tracking information beyond that supplied by the carrier. Please note that we cannot guarantee precise delivery dates and we are not responsible for packages that are lost or damaged in transit. These issues have to be dealt with directly through the shipping company. If you need to make a change to your shipping address, email us at email@example.com as soon as possible. We can change the address as long as the package has not left our facility. Unfortunately, we cannot reroute a package once it has shipped.
All international orders are shipped via USPS First Class Package International (7 to 21 business days), UPS Worldwide Expedited (4 business days), UPS Worldwide Saver (2 business days), or DHL Express Worldwide (2 to 3 business days) and are insured.
For international orders, a customs duty will be charged to you depending upon the country in which you reside. R. TURBOW LEATHER is not responsible for payment of this duty. By law, we cannot change the value of order on commercial invoices. We must adhere to all international import/export laws.
If you decide to refuse your shipment, you are responsible for the original shipping charges, any duties, taxes and/or customs charges that are incurred (on both the original and return shipments), and the cost of returning the package. This amount will be subtracted from your merchandise refund.